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Order Cancellation
We accept order cancellations before the product is shipped or produced.
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If the order is canceled within 24 hours, no fees will be charged.
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If the order is canceled after 24 hours but the product has not yet been shipped, a transaction fee will apply to the refund:
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3.6% for Credit Card payments
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3.6% for PayPal payments
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2.99% for Klarna payments
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Please note: Once the product has been shipped, the order cannot be canceled.
Returns (if applicable)
We accept returns within 30 calendar days after delivery.
Return Conditions
To be eligible for a return:
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The item must be unopened, unactivated, and in new condition as received.
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It must be returned in the original packaging, including all components.
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A transaction fee will apply to the refund (3.6% for Credit Card users, 3.6% for PayPal users, 2.99% for Klarna users).
Return Process
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Contact our customer service team to confirm eligibility.
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If approved, you will receive return instructions, including the correct return address and packaging guidelines.
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Ensure all components are included before sending the package back.
Shipping Fees
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If the return is initiated by the customer (e.g., change of mind), the customer is responsible for the return shipping costs.
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If the return is due to a product defect, damage, or incorrect item received, roboonly.com.au will cover the return shipping fees.
Refunds (if applicable)
Once the returned item is received and inspected at our warehouse, a refund will be issued within 5 business days.
You will be notified by email once the refund has been processed.
If you have not received your refund after 5 business days, please contact us at support@roboonly.com.au.
Late or Missing Refunds (if applicable)
If you have not received a refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time for the refund to appear.
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Contact your bank, as processing times may vary.
If you’ve completed these steps and still have not received your refund, please reach out to support@roboonly.com.au.
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